Shipping, Returns & Exchanges

Shipping Policy

All orders are processed within 1-3 business days.

Orders placed after 3pm will begin processing the following business day.

We currently are not able to handle international shipping.

If your package is lost or arrives damaged please contact us within 3 days of the delivery so we can file a claim with the carrier. Depending on the order we may be able to replace it, but for one-of-a-kind pieces you’ll receive a full refund.

Returns & Exchanges Overview

Returns and exchanges must be properly packaged and shipped to 311 Blake St.,Salida, CO 81201 within 30 days of receiving the package. Be sure that the insurance on the package correctly matches the contents.

Clothing must be unworn, in original packaging, and with all original tags in tact.

The customer is responsible for cost of shipping to make returns & exchanges

Processing time for returns & exchanges is 1-3 business days.

Please continue reading for detail on exchanges, store credit, or returns.

Note: We cannot accept any exchanges or returns for underwear, custom orders, or sale items, thank you for your understanding.

Exchanges and Store Credit Detail

Exchanges will be sent out or store credit will be issued 1-3 business days after the package is received and it’s condition is verified by our team.

Exchanges will be shipped free of charge.

We accept exchanges and store credit for the following reasons:

  • Unexpected Fit [clothing only] - If something doesn’t fit like you imagined, but does match the provided measurements we may be able accept it as an exchange. This includes: if we have another size of the same/similar product or a similarly priced product that you’re interested in.

  • Unnoticed Features - If something doesn’t look like you imagined, or has features that were shown in the product photos that you didn’t notice, we may be able accept it as an exchange. This includes: if we have the same/similar product (this is RARE) or a similarly priced product that you’re interested in.

  • Store Credit is available if we do not currently have something you’d like to exchange for or a duplicate in your size.

If you have questions whether an exchange is available or if store credit will be accepted please email us at imprintcollectiveco@gmail.com

Returns Detail

A full refund will be made 1-3 business days after the package is received and it’s condition is verified.

We accept returns for the following reasons:

  • Faulty Product - including broken stitches, punctured fabric, etc. This applies to structural issues only. Depending on the issue at hand, we may offer to fix the product and return it to you, but that’s up to you.

  • Inaccurate Sizing [clothing only] - sizing is not accurate to the reported metrics. If the garment doesn’t fit, but is accurate to the posted measurements we can accept it for exchange or store credit.

  • Significant Deviations from Photos - If your product is significantly different from the photos, we will happily accept it as a return, exchange, or for store credit.

If you have questions whether a return will be accepted please email us at imprintcollectiveco@gmail.com